Tourboxtech.com

TourBox Console v2.1.3 is now available. Welcome to download it to experience new features for your creative editing workflow.

NOTE：

1. For Mac users, please skip the driver installation while upgrading the TourBox Console application.
2. Please export all your preset files for backup to prevent data loss, while upgrading the TourBox Console application.

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What's New

•  Firmware has upgraded to 1.7 to optimize the double-click experience.
  
• Application icons will be displayed when auto-switch preset is on.
  
• Optimize the display effect and speed of all bubble tips in TourBox Console.
  

TourBox Console will continually update and optimize. If you have further questions, please feel free to contact us via support@tourboxtech.com.

This release added stuttering/non-responsiveness, while 2.1.2 was very smooth and reactive.

I had a backup of the app, so I deleted 2.1.3 and reinstalled 2.1.2 to get it working properly.

I have attached a video of both versions, I'm running through the video frames and you can see that 2.1.2 is very fluid, while 2.1.3 gets stuck on some frames as I turn my knob (I'm doing the same turning speed on both videos).

Hi, Dnilox

Thanks for your feedback. 

Could you please kindly advise us of what is the creative software and the version detail you are testing? And what kind of function you have set to the Knob? Our tech person will test and figure out the problem. Thanks. 

Hi guys,

I'm using Photoshop CC 2020 21.2.1, and the function I'm using is the Tall button+Knob to select Previous Frame ( Opt+⌘+] ) and Next Frame ( Opt+⌘+] ) in the Timeline. I don't remember if these keys are the original shortcuts or if I modified them inside PS, but shouldn't matter anyway.

As a side note, neither version of TourBox Console is using much CPU resources (almost nothing) while turning the knob, which is the most demanding function since it's used repeatedly sometimes at high speeds, Photoshop does use a lot of CPU when moving between frames at high speeds, but it has always done that.

I'll keep using TourBox 2.1.2, it works flawlessly and I'm very happy with that version. Hopefully the issue is fixed in 2.1.4 (or whatever version it's next).

Hi, Dnilox

Thanks very much for your detailed information

Our tech person is testing. Once we have any updated information, we will let you know. 

this version does not work, is there a way to reinstall the previous version?

theletterbox22 wrote: ↑

Wed Aug 19, 2020 5:11 pm

this version does not work, is there a way to reinstall the previous version?

Hi, please send an email to support@tourboxtech.com, and we'll send you the installation package of the previous version via email.

Hi Dnilox,

Thank you for your valuable feedback. We've figured it out and will solve it in our next V2.2. Please download the new version when it's released and have a try.

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Hi Swordlee, 請嘗試使用後綴為.pkg的安裝包進行安裝。這個驅動是第三方，不是我們開發的。app後綴是他們新版的驅動（可能還在測試周期，不太穩定，對有些電腦環境不兼容）。pkg後綴那份是通行了很多年的舊版驅動。